Overview

 

 

Our refund and returns policy is 30 days from original purchase date. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items are downloadable software products. 

To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment. 

 

If you haven’t received a refund yet, first check your bank account. 

 

Then contact your credit card company. It may take some time before your refund is officially posted. 

 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

 

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at [email protected] for questions related to refunds and returns.